FAQs
ACCOUNT INFORMATION
How do I reset my password for my account?
How do I reset my password for my account?
To reset your password for your account: select "forgot password" on the login page. A link will be sent to your email address to allow you to reset your password
What does refurbished mean?
What does refurbished mean?
A refurbished device is one that has been tested, repaired, and cleaned to ensure that the device functions like new. Only established sellers with the professional experience to test, repair, and replace parts can define their electronic goods as being refurbished or refurbed.
BUYING
What are the benefits of buying refurbished items?
What are the benefits of buying refurbished items?
There are two key benefits to purchasing a refurbished device over a brand-new device.
- A refurbished device can cost significantly less than its brand-new equivalent
- Purchasing electronic devices can reduce your carbon footprint, prevent devices from ending up in toxic landfills, and promotes a circular economy.
Is there a conditions guide for refurbished items?
Is there a conditions guide for refurbished items?
Yes, at Wisetek Market we grade the condition of each device using our unique grading scale which describes the cosmetic condition of each device sold on our platform. Our conditions are as follows: New in Sealed Box, New in Open Box, New Unused, Excellent, Very good and Fair.
See Conditions Guide for more information.
Which payment methods do you accept?
Which payment methods do you accept?
We accepts payments from all major credit cards.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! Shipping is free
What countries do you ship orders to?
What countries do you ship orders to?
We currently ship to the UK only. To enquire about shipping to a different destination, please contact us
When will my order be shipped?
When will my order be shipped?
Your package will be shipped from the Wisetek Market facility within 48 hours of your order being processed.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days within EU. Please allow additional days for other regions.
WARRANTY AND RETURNS
Is there a standard warranty on my purchase?
Is there a standard warranty on my purchase?
Yes. we offer a 1-year warranty on your Wisetek Market devices, free of charge. For more info please click here
What is your return policy?
What is your return policy?
Wisetek Market offers a 30-day free returns policy. If you are unhappy with your item within 30 days of receiving it, we can offer a replacement device or a full refund. If you are returning your item outside of the 30 day free returns, our engineers will verify the device before offering a replacement device or a full refund.
Do you offer free returns?
Do you offer free returns?
Yes, all Wisetek Market customers have a 30 day right to return if you are not 100% satisfied with your purchase. You may request a return within 30 days of receiving your product(s).
How do I return my item?
How do I return my item?
Should you wish to return a product for replacement or refund, please email HubSpotInt@wisetekmarket.com with your request.
My order arrived damaged, what do I do?
My order arrived damaged, what do I do?
Please fill out the Contact form where a member of our team will support you with your request.
Can I cancel my order?
Can I cancel my order?
If you have any issues with your order after payment, please email HubSpotInt@wisetekmarket.com or fill out the contact form and our support team will assist you with your request. Please include your order number in your request.